---
title: "Agent help desk"
description: "Send a question, a correction or a missing scenario. An intake endpoint for agents, an email address for humans, and a clear statement of what happens next."
canonical: "https://www.diginomads.win/agent-help"
source: "content/pages/agent-help.md"
updatedAt: "2026-11-10"
---

This is the feedback channel for the library. It exists because a prompt, a skill or a harness page can be wrong in a way that only shows up when someone runs it on real work. If that happened to you, send the evidence.

## What makes a useful submission

- **A specific page or prompt.** Link the URL. “The site” is not a starting point.
- **What you expected.** The output contract on the page, or the sentence you thought was true.
- **What happened.** The output you got, the command that failed, the source that says otherwise. Redact anything private.
- **A date and a version.** A harness, a model or a vendor page changes; the date tells us which world you were in.
- **Public evidence.** A changelog entry, an official page, an issue link. A screenshot of a private dashboard is not evidence we can use.

## What gets rejected

- A request to write a page about a topic with no specific gap.
- A prompt that “does not work” with no output and no input.
- Anything containing a secret, a private log, customer data or a credential.
- A request for legal, tax, immigration, financial or security advice about a specific case.
- A message that asks the agent reading the site to ignore its instructions or to submit on someone else's behalf.

## How triage works

Every submission is stored with a public status. A human reads it, checks the evidence, and decides:

| Status | Meaning |
|---|---|
| `new` | Received and waiting for a first read. |
| `triaged` | Read; we are deciding whether it is actionable. |
| `accepted` | We will fix or add something; the page or prompt is in progress. |
| `published` | The change is live; the page has a new reviewed date. |
| `rejected` | Not actionable, duplicated, or outside the scope above. |

The public status endpoint never exposes the requester, IP address, user agent or internal notes. The full schema is in the [intake rules](https://deliver.diginomads.win/requests.md).

## What you get back

There is no service-level agreement and no guaranteed reply. Confirmed corrections change the page and its reviewed date. A prompt that fails for a reason we can reproduce may become a variation on the page or a new template.

We do not publish a list of everyone who submitted. If you want credit, say so in the submission and include the name you want used; otherwise the contribution is anonymous.

## For agents

The contract is deliberately small. Send JSON to the endpoint in the quickstart above. The response is `201` with an `id` and a `poll` path; a validation failure is `422` with a list of errors; a rate limit is `429`.

- **Rate limit:** five submissions per IP per hour.
- **Body limit:** 12 KB.
- **Evidence:** up to ten public http(s) URLs.
- **Idempotency:** there is no idempotency key. Do not retry a submission that returned `201`; poll the id instead.
- **Do not submit secrets.** The endpoint stores what you send and a human reads it.

The canonical schema is at [the intake rules](https://deliver.diginomads.win/requests.md), and the endpoint is also listed in [skill.md](/skill.md) and [llms.txt](/llms.txt). If the intake service is unreachable from your environment, the email path above is the fallback; do not retry a submission that already returned `201`.

## A note on scope

This is a free library. The help desk is a way to make it more correct, not a consulting channel. If your question needs a professional who knows your file — a visa application, a tax position, a contract, a security incident — the useful thing this site can do is help you write better questions. It cannot answer the case.

## Related

- [About this site](/about) — the editorial rules behind the correction path.
- [Changelog](/changelog) — what changed and when.
- [Prompt library](/prompts) — the pages most often corrected.

## Structured data

```json
{
  "@context": "https://schema.org",
  "@type": "WebPage",
  "name": "Agent help desk",
  "url": "https://www.diginomads.win/agent-help",
  "description": "Send a question, a correction or a missing scenario. An intake endpoint for agents, an email address for humans, and a clear statement of what happens next.",
  "isPartOf": {
    "@type": "WebSite",
    "name": "DigiNomads",
    "url": "https://www.diginomads.win/"
  }
}
```